Course Detail
Course Description
Course | Code | Semester | T+P (Hour) | Credit | ECTS |
---|
TOTAL QUALITY MANAGEMENT | ULY3256360 | Spring Semester | 3+0 | 3 | 5 |
Prerequisites Courses | |
Recommended Elective Courses | |
Language of Course | Turkish |
Course Level | First Cycle (Bachelor's Degree) |
Course Type | Elective |
Course Coordinator | Assoc.Prof. Fatma Serab ONURSAL |
Name of Lecturer(s) | Assist.Prof. Mesut ÖZTIRAK |
Assistant(s) | |
Aim | The aim of Total Quality Management is to provide an understanding of the methods of establishing consistent, honest, open relations with social stakeholders within the organization in continuous improvement efforts; It is the adoption of making the data-based and cooperation-based operating style of Total Quality Management a priority principle. |
Course Content | This course contains; Understanding the purposes and functions of the Quality Concept,Total Quality Management Theorists,Quality Management and Customer Satisfaction,Types of Quality and Total Quality Management Strategy and Deployment,Total Quality Management Principles,Aspects of Quality,Quality Control Circles,Quality Improvement Tools and Techniques,Components of TQM Management,TQM and Service Businesses,TQM and Teamwork and Business Ethics,Homework Submission/ Presentations,Presentations, Q&A,Presentations, Q&A. |
Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
1. Will be able to expalin the theoretical framework of total quality management | 5, 9 | A, D, E |
1.1 Defines total quality management | 5, 9 | A, D, E |
1.2 Defines the concept of quality | 9 | A, D, E |
1.3 Compare quality and total quality | 5, 9 | A, D, E |
2. Will be able to have knowledge about process management | 5, 9 | A, D, E |
2.1 Defines process management | 9 | A, D, E |
2.2 Compares process management | 9 | A, D, E |
2.3 Expreses the basic elements of process management improvement | 5, 9 | A, D, E |
3. Will be able to think customer-oriented | 14, 16, 9 | A, D, E |
3.1 Defines customers within the scope of quality | 9 | A, D, E |
3.2 Defines customers' expectation of quality | 14, 16, 9 | A, D, E |
3.3 Explains the relationship between quality and customer | 14, 9 | A, D, E |
4. Will be able to implemented quality assurance systems | 5, 9 | A, D, E |
4.1 Defines the quality assurance system | 9 | A, D, E |
4.2 Explains quality assurance systems | 9 | A, D, E |
4.3 Establishes a quality assurance system | 5, 9 | A, D, E |
5. Will be able to solve problems | 5, 9 | A, D, E |
5.1 Perform statistical quality control | 9 | D |
5.2 Interpret quality control charts | 5, 9 | A, D, E |
5.3 Establishes quality control strategy | 5, 9 | A, D, E |
Teaching Methods: | 14: Self Study Method, 16: Question - Answer Technique, 5: Cooperative Learning, 9: Lecture Method |
Assessment Methods: | A: Traditional Written Exam, D: Oral Exam, E: Homework |
Course Outline
Order | Subjects | Preliminary Work |
---|
1 | Understanding the purposes and functions of the Quality Concept | |
2 | Total Quality Management Theorists | |
3 | Quality Management and Customer Satisfaction | |
4 | Types of Quality and Total Quality Management Strategy and Deployment | |
5 | Total Quality Management Principles | |
6 | Aspects of Quality | |
7 | Quality Control Circles | |
8 | Quality Improvement Tools and Techniques | |
9 | Components of TQM Management | |
10 | TQM and Service Businesses | |
11 | TQM and Teamwork and Business Ethics | |
12 | Homework Submission/ Presentations | |
13 | Presentations, Q&A | |
14 | Presentations, Q&A | |
Resources |
Toplam Kalite Yönetimi, Prof. Dr. Canan Çetin, Doç. Dr. M.Lütfi Arslan, 6. Baskı, Beta Yayınları, 2017. |
A Current Look at Total Quality Management, Prof. Dr. Çetin Bektaş, 2019;
Total Quality Management Applications, Nilgün Sarp, 2017
|
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications |
No | Program Qualification | Contribution Level |
1 | 2 | 3 | 4 | 5 |
1 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında teorik bilgileri tanımlar. | X | | | | |
2 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında gerekli matematiksel ve istatistiki yöntemleri anlatır. | | | | | |
3 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında gerekli en az bir bilgisayar programını kullanır. | X | | | | |
4 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında gerekli olan mesleki yabancı dil yeterliliğini gösterir. | | | | | |
5 | Alanına dair projeler hazırlar ve takım çalışmalarını yönetir. | | | | | X |
6 | Mesleki alanda yaşam boyu öğrenmenin bilinciyle uluslararası lojistik ve tedarik zinciri yönetimi alanında gelişmeleri izleyerek kendini sürekli yenileyip edindiği bilgi ve becerileri eleştirel olarak değerlendirir. | | | | | X |
7 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında teorik ve uygulamaya yönelik bilgileri kullanır. | | | | | |
8 | En az A1 düzeyinde bir yabancı dili kullanarak güncel teknolojileri takip eder, sözlü/yazılı iletişim kurar. | | | | | |
9 | Örgüt/kurumsal, iş ve toplumsal etik değerlerini benimser ve kullanır. | | X | | | |
10 | Topluma hizmet duyarlılığı çerçevesinde, sosyal sorumluluk ilkelerini benimser ve gerektiğinde inisiyatif alır. | | | | X | |
11 | Disiplinler arası çalışmalar yürütebilmek için farklı disiplinlerde temel bilgileri ve verileri analiz ederek alanında kullanır. | | X | | | |
12 | Uluslararası lojistik ve tedarik zinciri yönetimi sektörlerindeki sorunlar karşısında hem mikro hem makro çerçevede uygun öneriler sunar. | | | | | |
Assessment Methods
Contribution Level | Absolute Evaluation |
Rate of Midterm Exam to Success | | 40 |
Rate of Final Exam to Success | | 60 |
Total | | 100 |
ECTS / Workload Table |
Activities | Number of | Duration(Hour) | Total Workload(Hour) |
Course Hours | 14 | 3 | 42 |
Guided Problem Solving | 0 | 0 | 0 |
Resolution of Homework Problems and Submission as a Report | 1 | 20 | 20 |
Term Project | 0 | 0 | 0 |
Presentation of Project / Seminar | 1 | 15 | 15 |
Quiz | 0 | 0 | 0 |
Midterm Exam | 0 | 0 | 0 |
General Exam | 1 | 60 | 60 |
Performance Task, Maintenance Plan | 0 | 0 | 0 |
Total Workload(Hour) | 137 |
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(137/30) | 5 |
ECTS of the course: 30 hours of work is counted as 1 ECTS credit. |
Detail Informations of the Course
Course Description
Course | Code | Semester | T+P (Hour) | Credit | ECTS |
---|
TOTAL QUALITY MANAGEMENT | ULY3256360 | Spring Semester | 3+0 | 3 | 5 |
Prerequisites Courses | |
Recommended Elective Courses | |
Language of Course | Turkish |
Course Level | First Cycle (Bachelor's Degree) |
Course Type | Elective |
Course Coordinator | Assoc.Prof. Fatma Serab ONURSAL |
Name of Lecturer(s) | Assist.Prof. Mesut ÖZTIRAK |
Assistant(s) | |
Aim | The aim of Total Quality Management is to provide an understanding of the methods of establishing consistent, honest, open relations with social stakeholders within the organization in continuous improvement efforts; It is the adoption of making the data-based and cooperation-based operating style of Total Quality Management a priority principle. |
Course Content | This course contains; Understanding the purposes and functions of the Quality Concept,Total Quality Management Theorists,Quality Management and Customer Satisfaction,Types of Quality and Total Quality Management Strategy and Deployment,Total Quality Management Principles,Aspects of Quality,Quality Control Circles,Quality Improvement Tools and Techniques,Components of TQM Management,TQM and Service Businesses,TQM and Teamwork and Business Ethics,Homework Submission/ Presentations,Presentations, Q&A,Presentations, Q&A. |
Dersin Öğrenme Kazanımları | Teaching Methods | Assessment Methods |
1. Will be able to expalin the theoretical framework of total quality management | 5, 9 | A, D, E |
1.1 Defines total quality management | 5, 9 | A, D, E |
1.2 Defines the concept of quality | 9 | A, D, E |
1.3 Compare quality and total quality | 5, 9 | A, D, E |
2. Will be able to have knowledge about process management | 5, 9 | A, D, E |
2.1 Defines process management | 9 | A, D, E |
2.2 Compares process management | 9 | A, D, E |
2.3 Expreses the basic elements of process management improvement | 5, 9 | A, D, E |
3. Will be able to think customer-oriented | 14, 16, 9 | A, D, E |
3.1 Defines customers within the scope of quality | 9 | A, D, E |
3.2 Defines customers' expectation of quality | 14, 16, 9 | A, D, E |
3.3 Explains the relationship between quality and customer | 14, 9 | A, D, E |
4. Will be able to implemented quality assurance systems | 5, 9 | A, D, E |
4.1 Defines the quality assurance system | 9 | A, D, E |
4.2 Explains quality assurance systems | 9 | A, D, E |
4.3 Establishes a quality assurance system | 5, 9 | A, D, E |
5. Will be able to solve problems | 5, 9 | A, D, E |
5.1 Perform statistical quality control | 9 | D |
5.2 Interpret quality control charts | 5, 9 | A, D, E |
5.3 Establishes quality control strategy | 5, 9 | A, D, E |
Teaching Methods: | 14: Self Study Method, 16: Question - Answer Technique, 5: Cooperative Learning, 9: Lecture Method |
Assessment Methods: | A: Traditional Written Exam, D: Oral Exam, E: Homework |
Course Outline
Order | Subjects | Preliminary Work |
---|
1 | Understanding the purposes and functions of the Quality Concept | |
2 | Total Quality Management Theorists | |
3 | Quality Management and Customer Satisfaction | |
4 | Types of Quality and Total Quality Management Strategy and Deployment | |
5 | Total Quality Management Principles | |
6 | Aspects of Quality | |
7 | Quality Control Circles | |
8 | Quality Improvement Tools and Techniques | |
9 | Components of TQM Management | |
10 | TQM and Service Businesses | |
11 | TQM and Teamwork and Business Ethics | |
12 | Homework Submission/ Presentations | |
13 | Presentations, Q&A | |
14 | Presentations, Q&A | |
Resources |
Toplam Kalite Yönetimi, Prof. Dr. Canan Çetin, Doç. Dr. M.Lütfi Arslan, 6. Baskı, Beta Yayınları, 2017. |
A Current Look at Total Quality Management, Prof. Dr. Çetin Bektaş, 2019;
Total Quality Management Applications, Nilgün Sarp, 2017
|
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications |
No | Program Qualification | Contribution Level |
1 | 2 | 3 | 4 | 5 |
1 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında teorik bilgileri tanımlar. | X | | | | |
2 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında gerekli matematiksel ve istatistiki yöntemleri anlatır. | | | | | |
3 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında gerekli en az bir bilgisayar programını kullanır. | X | | | | |
4 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında gerekli olan mesleki yabancı dil yeterliliğini gösterir. | | | | | |
5 | Alanına dair projeler hazırlar ve takım çalışmalarını yönetir. | | | | | X |
6 | Mesleki alanda yaşam boyu öğrenmenin bilinciyle uluslararası lojistik ve tedarik zinciri yönetimi alanında gelişmeleri izleyerek kendini sürekli yenileyip edindiği bilgi ve becerileri eleştirel olarak değerlendirir. | | | | | X |
7 | Uluslararası lojistik ve tedarik zinciri yönetimi alanında teorik ve uygulamaya yönelik bilgileri kullanır. | | | | | |
8 | En az A1 düzeyinde bir yabancı dili kullanarak güncel teknolojileri takip eder, sözlü/yazılı iletişim kurar. | | | | | |
9 | Örgüt/kurumsal, iş ve toplumsal etik değerlerini benimser ve kullanır. | | X | | | |
10 | Topluma hizmet duyarlılığı çerçevesinde, sosyal sorumluluk ilkelerini benimser ve gerektiğinde inisiyatif alır. | | | | X | |
11 | Disiplinler arası çalışmalar yürütebilmek için farklı disiplinlerde temel bilgileri ve verileri analiz ederek alanında kullanır. | | X | | | |
12 | Uluslararası lojistik ve tedarik zinciri yönetimi sektörlerindeki sorunlar karşısında hem mikro hem makro çerçevede uygun öneriler sunar. | | | | | |
Assessment Methods
Contribution Level | Absolute Evaluation |
Rate of Midterm Exam to Success | | 40 |
Rate of Final Exam to Success | | 60 |
Total | | 100 |
Numerical Data
Ekleme Tarihi: 09/10/2023 - 10:08Son Güncelleme Tarihi: 09/10/2023 - 10:09
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