The aim of Total Quality Management is to provide an understanding of the methods of establishing consistent, honest, open relations with social stakeholders within the organization in continuous improvement efforts; It is the adoption of making the data-based and cooperation-based operating style of Total Quality Management a priority principle.
Course Content
This course contains; Understanding the purposes and functions of the Quality Concept,Total Quality Management Theorists,Quality Management and Customer Satisfaction,Types of Quality and Total Quality Management Strategy and Deployment,Total Quality Management Principles,Aspects of Quality,Quality Control Circles,Quality Improvement Tools and Techniques,Components of TQM Management,TQM and Service Businesses,TQM and Teamwork and Business Ethics,Homework Submission/ Presentations,Presentations, Q&A,Presentations, Q&A.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to expalin the theoretical framework of total quality management
5, 9
A, D, E
1.1 Defines total quality management
5, 9
A, D, E
1.2 Defines the concept of quality
9
A, D, E
1.3 Compare quality and total quality
5, 9
A, D, E
2. Will be able to have knowledge about process management
5, 9
A, D, E
2.1 Defines process management
9
A, D, E
2.2 Compares process management
9
A, D, E
2.3 Expreses the basic elements of process management improvement
5, 9
A, D, E
3. Will be able to think customer-oriented
14, 16, 9
A, D, E
3.1 Defines customers within the scope of quality
9
A, D, E
3.2 Defines customers' expectation of quality
14, 16, 9
A, D, E
3.3 Explains the relationship between quality and customer
14, 9
A, D, E
4. Will be able to implemented quality assurance systems
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Understanding the purposes and functions of the Quality Concept
2
Total Quality Management Theorists
3
Quality Management and Customer Satisfaction
4
Types of Quality and Total Quality Management Strategy and Deployment
5
Total Quality Management Principles
6
Aspects of Quality
7
Quality Control Circles
8
Quality Improvement Tools and Techniques
9
Components of TQM Management
10
TQM and Service Businesses
11
TQM and Teamwork and Business Ethics
12
Homework Submission/ Presentations
13
Presentations, Q&A
14
Presentations, Q&A
Resources
Toplam Kalite Yönetimi, Prof. Dr. Canan Çetin, Doç. Dr. M.Lütfi Arslan, 6. Baskı, Beta Yayınları, 2017.
A Current Look at Total Quality Management, Prof. Dr. Çetin Bektaş, 2019;
Total Quality Management Applications, Nilgün Sarp, 2017
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the basic concepts of banking and insurance.
2
Describes the mathematical and statistical methods of banking and insurance
3
Uses the computer programs needed in banking and insurance
X
4
Uses the professional foreign language proficiency required in banking and insurance
5
Prepares the project and manage the teamworks
X
6
Uses the theoretical and practical knowledge of the banking and insurance.
X
7
Constantly evaluates itself by following the developments in science and technology with the importance of lifelong learning
X
8
Uses verbal and written communication skills using the latest technologies and at least one foreign language
9
Accepts ethical values and social rights and applies them
X
10
Analyzes and discusses using the data of banking and insurance
X
11
Uses the information on the other disciplines that can provide support for theoretical studies in banking and insurance (economics, law, business, etc.)
X
12
Offers micro and macro suggestions on the problems in the banking and insurance sector
Assessment Methods
Contribution Level
Absolute Evaluation
Rate of Midterm Exam to Success
40
Rate of Final Exam to Success
60
Total
100
ECTS / Workload Table
Activities
Number of
Duration(Hour)
Total Workload(Hour)
Course Hours
14
3
42
Guided Problem Solving
0
0
0
Resolution of Homework Problems and Submission as a Report
1
20
20
Term Project
0
0
0
Presentation of Project / Seminar
1
15
15
Quiz
0
0
0
Midterm Exam
0
0
0
General Exam
1
60
60
Performance Task, Maintenance Plan
0
0
0
Total Workload(Hour)
137
Dersin AKTS Kredisi = Toplam İş Yükü (Saat)/30*=(137/30)
5
ECTS of the course: 30 hours of work is counted as 1 ECTS credit.
Detail Informations of the Course
Course Description
Course
Code
Semester
T+P (Hour)
Credit
ECTS
TOTAL QUALITY MANAGEMENT
BAN3156360
Fall Semester
3+0
3
5
Course Program
Prerequisites Courses
Recommended Elective Courses
Language of Course
Turkish
Course Level
First Cycle (Bachelor's Degree)
Course Type
Elective
Course Coordinator
Assoc.Prof. Fatma Serab ONURSAL
Name of Lecturer(s)
Assist.Prof. Emine GÜNDOĞMUŞ
Assistant(s)
Aim
The aim of Total Quality Management is to provide an understanding of the methods of establishing consistent, honest, open relations with social stakeholders within the organization in continuous improvement efforts; It is the adoption of making the data-based and cooperation-based operating style of Total Quality Management a priority principle.
Course Content
This course contains; Understanding the purposes and functions of the Quality Concept,Total Quality Management Theorists,Quality Management and Customer Satisfaction,Types of Quality and Total Quality Management Strategy and Deployment,Total Quality Management Principles,Aspects of Quality,Quality Control Circles,Quality Improvement Tools and Techniques,Components of TQM Management,TQM and Service Businesses,TQM and Teamwork and Business Ethics,Homework Submission/ Presentations,Presentations, Q&A,Presentations, Q&A.
Dersin Öğrenme Kazanımları
Teaching Methods
Assessment Methods
1. Will be able to expalin the theoretical framework of total quality management
5, 9
A, D, E
1.1 Defines total quality management
5, 9
A, D, E
1.2 Defines the concept of quality
9
A, D, E
1.3 Compare quality and total quality
5, 9
A, D, E
2. Will be able to have knowledge about process management
5, 9
A, D, E
2.1 Defines process management
9
A, D, E
2.2 Compares process management
9
A, D, E
2.3 Expreses the basic elements of process management improvement
5, 9
A, D, E
3. Will be able to think customer-oriented
14, 16, 9
A, D, E
3.1 Defines customers within the scope of quality
9
A, D, E
3.2 Defines customers' expectation of quality
14, 16, 9
A, D, E
3.3 Explains the relationship between quality and customer
14, 9
A, D, E
4. Will be able to implemented quality assurance systems
A: Traditional Written Exam, D: Oral Exam, E: Homework
Course Outline
Order
Subjects
Preliminary Work
1
Understanding the purposes and functions of the Quality Concept
2
Total Quality Management Theorists
3
Quality Management and Customer Satisfaction
4
Types of Quality and Total Quality Management Strategy and Deployment
5
Total Quality Management Principles
6
Aspects of Quality
7
Quality Control Circles
8
Quality Improvement Tools and Techniques
9
Components of TQM Management
10
TQM and Service Businesses
11
TQM and Teamwork and Business Ethics
12
Homework Submission/ Presentations
13
Presentations, Q&A
14
Presentations, Q&A
Resources
Toplam Kalite Yönetimi, Prof. Dr. Canan Çetin, Doç. Dr. M.Lütfi Arslan, 6. Baskı, Beta Yayınları, 2017.
A Current Look at Total Quality Management, Prof. Dr. Çetin Bektaş, 2019;
Total Quality Management Applications, Nilgün Sarp, 2017
Course Contribution to Program Qualifications
Course Contribution to Program Qualifications
No
Program Qualification
Contribution Level
1
2
3
4
5
1
Defines the basic concepts of banking and insurance.
2
Describes the mathematical and statistical methods of banking and insurance
3
Uses the computer programs needed in banking and insurance
X
4
Uses the professional foreign language proficiency required in banking and insurance
5
Prepares the project and manage the teamworks
X
6
Uses the theoretical and practical knowledge of the banking and insurance.
X
7
Constantly evaluates itself by following the developments in science and technology with the importance of lifelong learning
X
8
Uses verbal and written communication skills using the latest technologies and at least one foreign language
9
Accepts ethical values and social rights and applies them
X
10
Analyzes and discusses using the data of banking and insurance
X
11
Uses the information on the other disciplines that can provide support for theoretical studies in banking and insurance (economics, law, business, etc.)
X
12
Offers micro and macro suggestions on the problems in the banking and insurance sector